We can’t offer you a refund or exchange. Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong colour or product choice for purchases made in-store or online. Nor do we refund for a change of mind. Items cannot be returned that have been purchased from other retailers or makeup artists selling BBTSkincare & Spa. Please deal with whom you purchased your product with directly.
We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.
BBTSkincare & Spa organic and mineral ingredients are extremely unlikely to cause an adverse reaction. Without any known irritants, BBTSkincare & Spa products have virtually no risk. If you do experience an allergic reaction cease use. BBTSkincare & Spa is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.
For any product return to be considered for exchange or repair the customer must first email info@bbtskincare.com to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back without emailing BBTSkincare & Spa first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until BBTSkincare & Spa receives shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have the original receipt.
ADDITIONAL NON-RETURNABLE ITEMS
Gift cards – there are no returns on gift cards at all and expiry date cannot be extended.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange/store credit.
Cash excess paid via Paystack or PayPal are only refundable between 5 – 7 working days.
Cash refund due to other stated and approved reasons are only refunded between 5 – 7 working days.
BBTSkincare & Spa will not cover the return postage cost.
SALE ITEMS (if applicable)
Unfortunately sale items cannot be refunded under any circumstances.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. To be eligible for exchange products must still be 100% full of product. If you need to exchange it for the same item, send us an email at info@bbtskincare.com for further instructions.
SHIPPING
To return your product, you should mail your product to: BBTSkincare & Spa, Lekki, Nigeria. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We don’t guarantee that we will receive your returned item.